Same Day Delivery Terms & Conditions

Same Day Delivery Terms & Conditions

1. Eligibility & Coverage

• Same-day delivery within Metro Manila (cut-off: 2:00 PM).

• Outside Metro Manila (selected serviceable areas, cut-off: 12:00 NN)

* see selected areas below

2. Delivery Timeframe

Customers who wish to book their own orders must contact our team first so we can prepare the items.
Same-day delivery requires a 4-hour window from the time your order is confirmed.
Delays may occur on holidays or peak days (such as double-digit sale days: 1-1, 2-2, 8-8, etc.) due to high order volumes and courier availability.
We currently do not allow preferred delivery times; deliveries are scheduled based on courier availability.

3. Fees & Charges

No extra fee for same-day delivery — only the standard shipping fee applies.
Shipping fees vary depending on distance and chosen courier service type.

Express Delivery	Item Price Range
MPV (Express Delivery)	₱9,501.00	₱36,900.00
Sedan (Express Delivery)	₱2,501.00	₱9,500.00
Motorcycle (Express Delivery)	₱45.00	₱2,500.00

No minimum order value is required, but shipping costs are shouldered by the buyer.
All orders are on a payment-first basis. Orders are only confirmed once payment is received.

4. Order Processing

Once payment is received, our team will confirm your item, delivery address, and contact details via call or Viber.
If an item is unavailable after payment, we will issue a full refund (though this rarely happens since stock is checked before payment).
Order cancellations:

Allowed only if the item has not yet been packed or processed.
If the product has already been packed/processed, cancellation fees will apply.
For payments made through website checkout, refunds may take 2–3 weeks to reflect, depending on the payment processor.

5. Delivery Attempts & Responsibility

Multiple delivery attempts may be made if needed. However, rebooking fees and other costs will be shouldered by the customer.
If the customer is unavailable or unreachable, the package will be returned to iCare. Payment will be placed on hold until the customer contacts us for clarification. Additional fees may apply.
If the customer instructs us or the courier to leave the package with a neighbor, guard, or at the doorstep, the liability for the product passes to the customer once delivered.
Proof of delivery will be provided by the rider
Customers who wish to book their own orders must call/confirm with our team first so we can prepare the items.

6. Special Instructions

Customers may request special notes or gift wrapping. Additional fees may apply depending on the request.
Once dispatched, rerouting requests must be handled directly with the courier. iCare cannot change delivery routes after dispatch.

7. Delays & Limitations

Possible causes of delay include weather, traffic, accidents, flooding, and other unforeseen events.
Customers will be notified of delays if the issue occurs before dispatch. Once dispatched, coordination will be between the customer and courier.
Customers will be informed once their order has been picked up from our service center.

8. Liability

iCare takes responsibility for lost, stolen, or damaged items during delivery.

9. Customer Support

For any issues, customers may contact our team via Viber or phone during office hours: 8:00 AM – 4:00 PM, Mondays to Saturdays.
Resolution time may vary depending on the complexity of the issue.